This policy applies to purchases made directly through rjvidya.ventures.

RJ Vidya Ventures Private Limited may offer:

• Digital courses
• Recorded lectures
• LMS access
• Downloadable resources
• eBooks and PDFs
• Webinars or workshops
• Subscription access
• Consulting or training services
• Physical books, materials, or merchandise, if specifically listed on the product page

The delivery method for each product will be stated on the product page, checkout page, access email, or service communication.

For digital products and online courses, delivery may be completed through:

• Email confirmation
• Account creation
• LMS login
• Password reset link
• Course enrollment
• Download link
• Webinar link
• Access to another LMS platform, where stated
• Manual support activation
• Any other method stated on the product page

Digital delivery may be instant, automated, or manual depending on the payment method and product type.

Unless otherwise stated on the product page:

• Automated access may be issued shortly after successful payment confirmation.
• Manual access may take 12 to 24 hours after payment verification.
• Direct bank transfer access may require receipt verification before activation.
• International payments may require additional verification time.

If access is not received within the stated period, the user should contact contact@rjvidya.ventures with payment proof and transaction details.

The user is responsible for:

• Providing a valid email address
• Checking inbox, spam, promotions, updates, and junk folders
• Ensuring internet access
• Using a compatible device
• Maintaining login credentials
• Following access instructions
• Contacting support promptly if access is not received

RJ Vidya Ventures Private Limited is not responsible for delivery failure caused by incorrect email address, blocked inbox, user-side technical issue, device incompatibility, failure to check email, or failure to follow instructions.

Some courses or digital products may be delivered through an LMS or another third-party platform.

In such cases:

• The user may need to create or activate an LMS account.
• Access may be linked to the email used for purchase.
• Platform-specific technical rules may apply.
• Temporary downtime or technical issues may occur.
• RJ Vidya Ventures Private Limited will make reasonable efforts to support access issues related to purchases made through rjvidya.ventures.

Where a physical product is specifically listed for sale, shipping terms will be stated on the product page or checkout page.

Shipping charges, estimated delivery timelines, courier method, taxes, and address requirements may vary by location and product.

Unless a fixed delivery date is expressly confirmed in writing, delivery timelines are estimates.

If a physical product is not delivered within 7 days after the estimated delivery date, the user should contact contact@rjvidya.ventures with:

• Order ID
• Transaction ID
• Product name
• Delivery address
• Contact number
• Payment proof
• Any courier tracking details

RJ Vidya Ventures Private Limited will review the issue and coordinate with the delivery partner where applicable.

RJ Vidya Ventures Private Limited is not responsible for delivery failure caused by:

• Incorrect address
• Incomplete address
• Wrong phone number
• Recipient unavailable
• Refusal to accept delivery
• Courier restrictions
• Force majeure
• Local delivery limitations
• User failure to respond to courier contact attempts

Additional shipping charges may apply for re-dispatch.

International delivery, if available, will be subject to:

• Product eligibility
• Customs rules
• Import restrictions
• Taxes and duties
• Courier availability
• International payment confirmation
• Country-specific delivery limitations

The customer is responsible for customs duties, import taxes, local charges, or regulatory requirements unless expressly stated otherwise.

For digital courses, LMS access, eBooks, PDFs, recordings, webinars, online subscriptions, or downloadable resources, no physical shipping will occur unless the product page expressly states otherwise.

Delivery is completed when access, download, login, email, or digital availability is provided.

For delivery or access issues, contact:

RJ Vidya Ventures Private Limited
Email: contact@rjvidya.ventures
Address: A1, Hamilton House, 1st Floor, Connaught Place, New Delhi – 110001
Working Hours: Monday to Friday, 10:00 AM to 5:00 PM IST